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Terms and Conditions for Sake Matsu

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  1. Registration

    • We are registered in Singapore under company law.

  2. General Use of Services and Platform

    • By using our platform, you agree to follow our guidelines, notices, policies, and instructions. We may change these without notice, and you must follow any updates.

    • You must not:

      • Use the platform for illegal purposes.

      • Pretend to be someone else or lie about who you are.

      • Post or send anything illegal through our services.

      • Interfere with others using the platform.

      • Upload harmful software or anything that might damage the platform or others' devices.

      • Use the platform against network rules or laws.

    • Our services are mainly for those in Singapore.

  3. Your Status

    • By ordering from our site, you confirm that you can enter into legally binding contracts.

  4. Our Status

    • We share information about other websites and businesses, but we don't guarantee the quality of their products.

  5. Contract Agreement

    • When you order and pay, we'll confirm by email.

    • We only sell what's in stock. If we can't deliver, we'll offer to cancel or refund.

    • No cancellations after payment and order confirmation.

  6. Delivery

    • We deliver on the date and time you pick unless we tell you otherwise.

    • If a delivery is late, email us. We'll try to deliver within 24 hours.

  7. Payment and Price

    • You must pay in full when ordering.

    • We check prices before posting. If there's a price mistake, we'll charge the correct amount and refund any overcharge.

  8. Refund Policy

    • We want you to be happy with our high-quality products. If not, contact us within 2 hours of delivery. Items must be unused and in original condition.

    • You pay for return shipping.

  9. Events Outside Our Control

    • We're not responsible for delays or failures caused by major unforeseen events.

    • Events like natural disasters, wars, transport issues, and health emergencies are beyond our control. We'll try to resolve these issues quickly.

  10. Laws

    • Purchases are governed by Singapore law and courts.

  11. Questions and Complaints

    • For help, email us or WhatsApp at 6588810826.

Sake Matsu Privacy Policy

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1. Information Collection

  • We collect information when you register, subscribe to our newsletter, or make a purchase.

  • Information requested may include your name, email, address, and phone number. Site visits can be made anonymously.

 

2. Use of Information

  • To improve our website and user experience using your feedback.

  • To enhance customer service through your information.

  • To send periodic emails for confirmations, newsletters, and updates.

  • To process transactions efficiently and securely. Your information is not shared without consent, except for delivery purposes.

 

3. Information Safety

  • We employ security measures to protect your personal information.

  • A secure server is used for transactions, and sensitive data is encrypted.

  • We do not retain financial information post-transaction.

 

4. Cookies

  • Cookies are used to remember cart items and preferences for future visits.

  • You have the option to disable cookies, which may affect site functionality.

 

5. Disclosure to Third Parties

  • Personal information is not sold or traded to third parties, except for site operation and service provision, maintaining confidentiality.

  • Information may be released to comply with the law or protect rights and safety.

 

6. Third Party Links

  • Third-party products or services on our site have independent privacy policies, for which we are not responsible.

 

7. Compliance with Singapore's Data Protection Act

  • Use of our site constitutes consent to collect and use information in accordance with Singapore's Personal Data Protection Act.

 

8. Online Privacy Only

  • This policy applies to online-collected information, not offline data.

 

9. Terms and Conditions

  • Refer to our terms and conditions section for the use of our website.

 

10. Your Agreement

  • Using our site signifies your agreement to our privacy policy.

 

11. Policy Changes

  • Any changes will be posted on this page.

 

12. Contact

  • For questions, please WhatsApp us or email us.

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